MORSHADE, LLC – WARRANTY POLICY
Direct Purchases made on www.morshade.com
MORSHADE warrants its outdoor living products, shade and grills, to be free from manufacturing and workmanship defects for a period of 1 year so buy confidently knowing we stand behind our products. Please check your item immediately upon receipt. If there is a defect or damage please include photos of damage and notify our customer service department within 72 hours of receipt of merchandise at firstname.lastname@example.org.
MORSHADE, subject to inspection, reserves the right to repair or replace the product when applicable. We will repair or replace any defect on our dime.
Umbrellas must be properly grounded in the appropriately mounted MORSHADE umbrella base and closed during inclement weather.
MORSHADE’s umbrella warranty does not cover damage to the umbrella frame or fabric created by abuse, misuse, neglect, wind or other “acts of God”, accident or modifications. It is the customer’s responsibility to take extreme care to safely use the products they purchase.
Our warranty specifically excludes liability for indirect, incidental or consequential damage to property.
MORSHADE assumes no responsibility for damages occurred during a return shipment.
Return Authorization Center Location/Customer Service
Please call for return authorization in order to receive a return shipping label.
3500 Marlowe Road
Williamsport, TN 38487